FAQs

Everything you need to know before ordering

1. What is ProMinted?

ProMinted creates premium custom trading cards for athletes, teams, families and life’s biggest moments. Every card is professionally designed using your photos and information, then printed and packaged as a display-worthy collectible.

2. How does the ordering process work?

Choose your card design, complete the personalization fields and upload your photo. We’ll create your custom card and send you a digital proof for review. Once you approve the design, we’ll print, package and ship your order.

3. Will I see my card before it is printed?

Yes. You’ll receive a digital proof by email before production begins. Please review all names, numbers, statistics, spelling and design details carefully before approving it.

4. Can I request changes to my proof?

Yes. You can request reasonable corrections or adjustments before approving your proof. Once the design has been approved and production begins, additional changes may no longer be possible.

5. What is included with an custom sports-card order?

Each individual custom sports-card order includes three professionally printed cards, one card displayed in a protective graded-style slab, a premium gift box and a digital card file for easy sharing.

6. Are ProMinted cards professionally graded?

No. Our cards are presented in protective graded-style display slabs with custom collector labels, but they are not authenticated or graded by a third-party grading company. The grade shown on the label is part of the personalized card design.

7. What type of photo should I upload?

Upload the highest-resolution original photo available. Clear images with good lighting and an unobstructed view of the subject work best. Avoid screenshots, heavily cropped images or photos downloaded from social media whenever possible.

8. Can you use my team’s colors and logo?

Yes. Provide your team colors and upload a clear, high-resolution logo when the product form requests one. If you don’t have a logo file, include any helpful team information in the order notes.

9. How long will my order take?

Digital proofs are typically sent within 1–2 business days after we receive all required photos and information. Once approved, individual card orders usually ship within 3–5 business days. Shipping time is additional. For team and league orders, we recommend contacting us at least three to four weeks before the cards are needed.

10. Do you offer cards for full teams or leagues?

Yes. We create coordinated card sets for teams, coaches and leagues. Visit our Team Orders page to learn more and request pricing based on your roster size and project details.

11. Is ProMinted only for sports?

No. In addition to custom sports cards, we create personalized collectibles for pets, weddings, engagements, babies, families and other meaningful occasions.

12. What is your return policy?

Because every order is personalized and made specifically for you, sales are final once production begins. If we make an error, we’ll correct and replace the affected item. If your order arrives damaged, contact us within five business days of delivery and include photos so we can make it right.

Still have questions?

Send us a message and we’ll get back to you within 1–2 business days.

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