Shipping Policy

Every ProMinted order is custom-made, professionally printed, carefully assembled and inspected before shipment.

Processing Times

Digital proofs are typically sent within 1–2 business days after we receive all required photos and information.

After you approve your proof, individual card orders usually ship within 3–5 business days. Shipping time is additional.

Team and league orders require additional production time. We recommend contacting us at least three to four weeks before the cards are needed. Your estimated timeline will be confirmed before production.

Proof Approval

Production begins after your digital proof is approved. Delays in submitting information or approving your proof may affect the estimated completion date.

Please carefully review all names, numbers, statistics and other personalized details before approving your proof.

Shipping and Tracking

Available shipping methods and costs are displayed at checkout based on your order and destination.

Once your order ships, you will receive an email containing tracking information. Carrier delivery estimates are not guaranteed and may be affected by weather, holidays or other circumstances outside our control.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us immediately through our Contact page.

We cannot guarantee that an address can be changed after an order has shipped. Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

Delayed or Missing Packages

If tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery. If your package appears lost or is marked delivered but cannot be located, contact the carrier first and then reach out to us if you need additional assistance.

Damaged Orders

If your order arrives damaged, contact us within five business days of delivery. Please include your order number and clear photographs of the packaging and damaged item so we can help resolve the issue.

Questions

For questions about an order or shipment, please use our Contact page. We’ll respond within 1–2 business days.