Return and Refund Policy

At ProMinted, custom products are created specifically for each customer. Our apparel return policy is different from our policy for personalized products, so please review the information below before ordering.

Custom and Personalized Products

Because custom cards and other personalized products are made specifically for you, they cannot be returned or refunded once production has begun.

Please carefully review all submitted names, numbers, statistics, photos and other personalized details. You will receive a digital proof to review before production.

Proof Approval and Customer-Submitted Errors

Your approval confirms that the design and personalized information shown in the proof are correct. Once a proof has been approved and production has begun, changes cannot be made.

If an approved order contains incorrect information or a low-quality photo supplied by the customer, it is not eligible for a refund. A replacement may be available at a discounted price.

Errors Made by ProMinted

If we make an error or your finished product does not match the approved proof, we will replace the affected item at no additional cost.

Apparel Returns

Apparel may be returned within 30 days of delivery.

To qualify for a return, apparel must be:

• Unworn and unwashed

• In its original condition

• Returned in its original packaging

• Free from stains, odors, pet hair or other signs of use

Please contact us before sending an item back. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item arrived defective, damaged or incorrect. Original shipping charges are nonrefundable.

Apparel Exchanges

To request a different size or color, please contact us within 30 days of delivery. Exchange availability depends on current inventory. Customers are responsible for return shipping unless the original item was defective or incorrect.

Damaged or Incorrect Orders

Inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us within five business days of delivery.

Please include your order number and clear photographs of the item and its packaging so we can evaluate the issue.

Refunds

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Please allow several business days for your bank or credit-card provider to process and post the refund. Shipping charges are not refundable unless the return resulted from an error by ProMinted.

Cancellations

Contact us immediately if you need to cancel an order. We may be able to cancel a custom order if production has not begun. Once production begins, custom and personalized orders cannot be canceled or refunded.

Contact Us

To request a return or report a problem with an order, please use our Contact page and include your order number.